in Management

Identity and Narrative – Managing Change

People hate change, and the reason they hate change is that they really hate change, and that change is hated because they really hate change…….

I’d love to know who said this

All teams are subjected to continuous environmental change, but it tends to be gradual and hard to perceive at a week by week level. I want to talk about the sharp, often unexpected step changes and go into some strategies to guide a team through the worst.

Before diving in, I want to introduce a model for characterising teams. There are two attributes that I consider critical in determining a team’s ability to function.

  • Identity – Who the team perceive themselves to be, what they value.
  • Narrative – Why the team exists, what value they bring.

I’m unaware of anyone else talking specifically in these terms but similar thinking appears in Daniel Pink’s ideas of Autonomy, Mastery (both mapping to Identity) and Purpose (narrative) as well as echoes in the higher levels of Maslow’s hierarchy of needs.

Ordinarily, definition of identity and narrative is straight forward. The team will arrive at their own identity over time, while the narrative, for the most part, comes from the commercial arm of the company. In times of change there are no such guarantees. I’ll look at each in turn.

Identity

As an individual, our identity is in part context specific and a function of those around us. The same is true for teams. This means that when the environment changes quickly, it can be difficult for a team to define itself. Definition means identifying the skills and attributes that set it apart and most importantly what it values when compared to those around it.

A manager can help speed this process. They have a birds eye view, they know how their team have defined themselves in the past and have more opportunities to interact with the broader business. The manager ought to be able to spot and highlight specific points that will go and form part of the team’s new, long term identity.

Additionally during upheaval it is for the manager to contextualise the actions and focus of other teams/departments. It’s all too easy to enter into a spiral where ‘everyone apart from us is an idiot’. A team needs to understand how they are different, but they also need to collaborate and work effectively with those around them.

Narrative

Narrative is interesting in that it should be easy to identify. The business is willing to invest in the team for some purpose and that purpose ought to be the team’s narrative.

During times of upheaval this is not a given, and it could take months for a clear narrative to emerge, as the dust settles and the business redetermines the best way for the team to add value.

But waiting months for the new vision is not an option. Put bluntly, if the business cannot provide a compelling narrative quickly then the team manager must arrive at one. Once again it is time to make use of the manager’s elevated view of the organisation to sift through the confusion and draw out something tangible that resonates.

Conclusion

All teams need a sense of identity and a sense of narrative in order to be productive. During times of significant change both of these characteristics come into question. It is up to the team’s manager to act as the catalyst, as the team aims to arrive at new definitions.

Write a Comment

Comment

Webmentions

  • kamagra livraison le lendemain

    kamagra sans ordonnance canada

    achat en ligne kamagra

  • kamagra kanada objednávka zásilek

    fedex kamagra bez vězení

    sleva obecná kamagra

  • get itraconazole generic vs brand name

    online order itraconazole generic side effect

    cheap itraconazole price by pharmacy

  • ordering fildena without a rx

    online purchase fildena

    online order fildena generic alternative

  • No perscription required gabapentin

    how to buy gabapentin generic good

    cheap gabapentin price discount

  • online order flexeril cyclobenzaprine cheap next day delivery

    order flexeril cyclobenzaprine uk buy cheap

    buying flexeril cyclobenzaprine buy uk no prescription

  • comprar dutasteride en arg

    how to buy dutasteride generic when available

    how to buy dutasteride generic next day delivery

  • online order avodart generic vs brand name

    is avodart over the counter in Australia

    get avodart cheap prescription

  • cheapest buy staxyn purchase to canada

    cheapest buy staxyn cheap online in the uk

    cheap staxyn uk generic

  • buy xifaxan cheap from india

    discount xifaxan purchase generic

    get xifaxan generic in united states

  • lowest price rifaximin with no presriptoin

    online order rifaximin price london

    get rifaximin cheap real

  • buying enclomiphene generic is good

    online order enclomiphene cheap with fast shipping

    is enclomiphene over the counter in Germany

  • get androxal generic androxals

    get androxal uk buy cheap

    purchase androxal buy in australia